Contact Us

This page explains how to contact the Top Crypto Casinos team and what we can and can't help with. We're an independent comparison site covering crypto casinos for US players. We don't run any casino, hold anyone's funds or process any withdrawals.

18+ only (21+ in some states and at some sites). If gambling is causing you harm, call the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators. Our Responsible Gambling page has more detail.

What we can help with

Write to us if you want to:

• Report an error. A bonus term, coin list or withdrawal detail that looks out of date. Casino terms change often, and every page shows the date it was last updated.
• Share feedback on a review or comparison. Tell us what was unclear or what you wanted to know and couldn't find.
• Ask about our method. How we rate sites on coin support, payout speed, licensing, game range and bonus terms. See About Us for the full picture.
• Raise a partnership or editorial question. We may earn a commission if you sign up through some links. Commission doesn't buy a ranking position.

What we can't help with

Because we don't operate any of the casinos we list, we can't act on account issues. That includes:

• Delayed or pending withdrawals, or a transaction stuck on the blockchain
• Locked accounts, verification requests or bonus disputes
• Recovering funds sent to the wrong address or the wrong network
• Legal or tax advice. Please consult a qualified professional on state gambling laws and on tax treatment of winnings and crypto gains.

We don't carry out investigations on a player's behalf, and we can't promise a casino will respond to a complaint.

Who to contact for a problem with a casino

Start with the casino's own support channel, usually live chat or email. A few habits make the exchange go faster:

1. Note the coin, network, amount and wallet address you used.
2. Copy the transaction hash (TXID). You can check it on a public block explorer to see how many confirmations it has.
3. Screenshot the relevant bonus terms, since promotions change.
4. Keep every message in writing so there's a record.
5. Read the site's terms before escalating. Our Terms and Conditions cover how this site works, and each casino has its own.

Never send us private keys, seed phrases, passwords or 2FA codes. We'll never ask for them.

Our coverage and its limits

We research and review casinos from publicly available information, including each operator's own published terms, and we date time-sensitive findings. We haven't claimed hands-on testing of deposits or cashouts. Offshore crypto casinos serving US players operate in a legal grey area. They're licensed in places like Curaçao or Anjouan, not by a US regulator, and players need to check their own state's laws before playing.

If you spot something we've got wrong, please tell us. Corrections are welcome and we'll review them against the casino's current published terms.

What to include in your message

• The page address or the name of the casino concerned
• What you think is wrong or missing, with a link or screenshot if you have one
• The date you saw it

Keep personal details to a minimum. We'll use what you send only to look into your question. Please never send details of other people.

Gambling involves real risk of losing money, and crypto prices can move sharply while your funds are in play. Only play with money you can afford to lose.